Tuesday, 7 February 2012

More complaining. Not that it matters

So I've started receiving letters from an insurance company addressed to Kelly. Excellent. They are demanding a payment of £86.43. I have no idea what this is for. I ring them. They tell me that they cannot give me any information. But I still have to pay them. They will only speak to Kelly. I say that's not going to be possible as she has been dead for six months. They still refuse to tell me what I'm supposed to be paying for. I ask them the type of policy, at least. They don't know, they only collect the money on behalf of another company. I ask them the name of this other company. They don't know. So I ask them if they don't know what the product is or who is supplying it, how do they know I owe them any money? Because the machine tells them that I do. So I say that's not really good enough. £90 is a lot of money, I'm not going to give them any money on their say so. Give me some information and maybe we can reach an agreement. They quote the data protection act to me. We reach an impasse. An impasse of swearing and hanging up.

I've come to the conclusion that death must be a rare and freakish event because every business I deal with has no idea how to deal with it. Trying suing her then you fucking morons, see how far that gets you.

The dentist won't fix my front teeth because they cant find a special NHS number that I'm supposed to provide. It turns out that my English one doesn't work over here. So I have to get a local doctor. I go through a battery of tests, fill in the forms, get an always unflattering B.M.I. and get registered. And later I ring them for the magic number (and for blood test results which are now, worryingly, four days late) and then I ring the dentist and quote it back to her. It is the same number that they already had. She's going to look into it for me.


  1. Jeez - you're really getting spoiled by the incompetence gods aren't you...

    1. Some people I know have told me that it's amusing the way I rant and rage about the stupidities of the various companies and local governmental bodies that I've had to contend with. They seem to think I'm sort of simpleton mooncalf who is all at sea in dealing with the run of the mill workings of all modern businesses. I don't think that's right. But even if it is right I am amazed by the ineptitude and stupidity of modern businesses. And I was surprised. So I write about it.

  2. It saves you having to headbutt them... ;)