So I attempt to close Kelly's bank account. I ring Ulster Bank and ask them how I go about it. Go into town with the death certificate and an I.D. and that's all you need to do. I do this. They say they'll write to me. They don't. I wait two weeks. I ring them again. I say "You were supposed to write to me". They don't know why. I explain. They say the person dealing with that is in a meeting, can she phone me back the following morning. I say fine. They don't ring the following morning. I ring them, again, in the afternoon. The person who was supposed to talk to me has been on the counter all morning and hasn't been able to call me. I say well why did she say she would then? The woman on the phone says I dont know, can she phone me back. I say no, I dont want to talk to her, I'm talking to you now, can you not tell me what's going on. She says can she ring me back. Sighing, I hang up. She DOES ring me back. She tells me that the chap I'd spoken to in the branch has been off ill. I shrug on the phone. So what, I say, I was dealing with the bank not with some guy. There must be a file, I signed a lot of forms and they photocopied all my I.D.s - there must be a file. Someone else can deal with it. Oh she says, so you've signed the forms already? Yes, I mentioned it previously, that's why I went in to sign the forms. Oh I didnt realise, she says. Can I call you back. She DOES call me back. The bank have lost the forms I've signed. You're joking, I say. I take in my passport and my wife's death-certificate, allow you to make copies of them, and you lose them !
She says the only thing to do is to go in and repeat the procedure. I hit the roof. I fly at her like Mussolini from the balcony, or like George Costanza, whose line it is. I tell her there is no way I'm doing that.
But the stuff is lost. Sick boy has hidden the stuff so effectively I know I'm doomed to go through the whole procedure again. At the end of the call she asks me I bank with "Ulster Bank"? No I bloody well do not I say. Right enough, she says.